VLOG 20 – How to be a SuperSTAR Coach
SuperSTAR Coaching: You will learn why coaching is powerful, the seven characteristics of good coaching, the two major types of coaching, and a proven five-step coaching model that you can use today...
View ArticleVLOG 21: The State of the Art – Improving the Customer Experience
Rick shares how to improve the customers’ experience in your company. You will learn about current results, 10 reasons companies fail to get better, the 5 cultural habits of customer driven companies,...
View Article5 SuperSTAR Selling Secrets by Rick Conlow
What do the top salespeople do? How do you become one? Rick describes five selling secrets of sales leaders designed to increase your sales today. He has worked with and trained the best who apply...
View ArticleBeating the Sales Competition: 3 Steps to Exceeding Your Goals When Business...
Bill works for a manufacturing company as VP of Sales. His company has new competition that is giving customers aggressive price reductions that is robbing them of key accounts. After analyzing the...
View ArticleGood Boss, Bad Boss, Which One Do You Work For?
Good Boss, Bad Boss, Which One Do You Work For? Take this short survey and let us know what kind of boss you work for or have worked for in the past! Name Email Industry Title Good Boss? Bad Boss?...
View ArticleNew Years Resolutions: Purpose, Goals and Roles
Happy New Year! We are off and running in 2013. It’s a time to start again to get a fresh start from past difficulties or fast forward to greater accomplishments. Many people set New Year’s...
View ArticleSuperSTAR Customer Service: 5 Strategies of the Best-It’s all about CARE!
Rick shares the five strategies of customer service superstars . You will learn how to: 1. Stay positive-always! 2. Help customers with uncommon friendliness! 3. Delight your customers as you serve...
View ArticlePositive Thinking: 4 Actions to Get High Naturally by Rick Conlow
What do superstar performers do to stay on the top of their game? How do you become one? Rick describes four actions to help you stay positive, optimistic, and excel at whatever you do. Do you want to...
View ArticleUnderstanding and Dealing with Office Politics
Here’s a question I received from a manager. Why do people in top management positions allow company politics to influence their business decisions – resulting in actions that, at times, don’t appear...
View ArticleHow to Improve Your Customer Experience and Double Your Growth Rate by Rick...
Most companies today have poor to average customer service. It costs them millions in lost sales and profits. Few managers or executives know how to fix the problems. Rick will share the five cultural...
View ArticleLeadership Effectiveness: Achieving Your Personal Best Results
Have you ever asked yourself this question: how can I be the best manager I can be? Or, how can I use my leadership ability to be the best at what I do? Here is the way to start to answer that...
View ArticleWhat’s Your Leadership Nature? – 3 Tips to Move Ahead Today
Most managers today are extremely busy chasing multiple priorities. It seems in every organization there is too much to do and not enough time to do it. You will be reminded about what’s important in...
View ArticleExecution Excellence: 4 Strategies for a Breakthrough!
Execution of business strategy determines the winners and losers today in the marketplace. For example, many companies have strategies to improve customer loyalty. Nationally the customer satisfaction...
View ArticleExecute Your Strategy Flawlessly: 4 Leadership Principles to Help You Win...
Let me ask you a question. If a company has a cost leadership strategy they want to gain the maximum number of customers on price. Will they do everything they can to win, or not? Of course! They...
View ArticleThe 5 Challenges of Leadership: How to be a SuperSTAR Leader by Rick Conlow
Do you want more success as a leader? Do you want to “ramp” up your team’s performance? This message by Rick Conlow from WCW Partner’s SuperSTAR Leadership University will engage you in the five key...
View ArticleFour Charactertics of Superstar Leaders
How do you get someone to follow you? Successful leaders have found that it isn’t position power that matters most in the employee/supervisory relationship. Personal power is the real key. Leaders...
View ArticleHow to Deal with a Difficult Customer: Part 1
Some customers are more challenging than others. Employees most often ask these three interrelated questions about handling difficult customers : • How do you handle complaints? • How do you deal with...
View ArticleHow to Deal with a Difficult Customer: Part 2
How do you identify the root of a difficult customer’s problem? Who knows for sure? Your job isn’t to be a psychologist that psycho analyzes every irate customer, nor is it the job of your manager....
View ArticleHow to Impress Your Boss: 11 Action Steps to Become a Superstar Employee-Part...
Let’s be frank, the phrase “how to impress your boss” may sound self-serving, and it is. However, beyond that, it’s also about creating value and being seen as valuable. The goal is to rely solely...
View ArticleHow to Impress Your Boss: 11 Action Steps to Become a Superstar Employee-Part...
Every person has a superstar within them waiting to emerge, as Sly and the Family Stone said in a song, “Everybody is a star.” This is part 2 of three articles. Here we will discuss the first five...
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